J.D. Power and Associates has released its 2014 U.S. Customer Service Index (CSI) Study and Buick sits in the top spot among 19 mass market brands. The CSI polled owners and lessees of vehicle one to five years old and asked them how they would rate service received at a dealership.
Buick scored 835 points out of a possible 1,000—37 points ahead of the mass market brand average. The survey focused on five service areas: service quality, service initiation, service advisor, service facility, and vehicle pick-up.
“Our dealers have an excellent focus on putting our customers first,” said Duncan Aldred, U.S. vice president of Buick and GMC, in a press release. “Not only have Buick dealers committed to or completed overhauling their facilities, but they’ve shown that continuing a positive customer experience is a top priority.”
Here at Wiesner of Huntsville, we promise to give you the best customer service possible not only in our service department, but across our dealership.