2014 GMC Yukon is Triple Crown J.D. Power Survey Winner

The 2014 GMC Yukon should adopt the hip-hop favorite “All I Do is Win” as its new theme song—because, when it comes to J.D. Power surveys, the Yukon simply always wins. With its latest victory, a top rating in the Automotive Performance, Execution, and Layout (APEAL) Study, the Yukon has now been ranked highest in its segment in three separate J.D. Power surveys just this year. The Yukon also top home top honors for Initial Quality and Dependability among full-size SUVs.

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“Recognizing the Yukon demonstrates the effort and attention to detail given by our engineers and designers,” Duncan Aldred, who serves as vice president of both Buick and GMC, said. “These awards reinforce our focus on putting the customer at the center of everything we do from the first visit to the dealership, to the drive home, or 10 years down the road.”

As Aldred hinted, these awards for the Yukon aren’t just pie-in-the-sky titles awarded by so-called “experts.” These are rankings determined by carefully created surveys—surveys answered and returned by people just like you. So, if you want to check the people’s unanimous choice as the best full-size SUV on the market, come see us at Wiesner of Huntsville. We’ll give you the grand tour—and even let you take a test drive—of the powerful and dependable 2014 Yukon.

2014 Buick Encore Achieves High Rank in Initial Quality

Small SUVs seem to be all the rage right now. Chevrolet will soon be introducing the 2015 Chevy Trax to the automotive world, and even trucks are downsizing once again with the new 2015 GMC Canyon and Chevy Colorado. Buick has certainly been following this trend with the Encore, perhaps before the others even caught on, and there’s definitely no stopping its success! For the second year in a row, the new 2014 Buick Encore has achieved the highest rank in the small SUV segment in J.D. Power’s Initial Quality study.

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| 2014 Buick Encore Features |

The Encore has been one of Buick’s top sellers since its introduction in 2013, going along with their reputation as the highest-ranked brand for customer satisfaction with dealership service in the J.D. Power U.S. Customer Service Index study (see our previous blog post all about it).

The Initial Quality study is based on reviews and responses of more than 86,000 buyers and lessees of the 2014 Buick Encore, all seemingly satisfied with their small SUV. Our hats are off to you, Encore!

Buick Achieves Top Score in Customer Service Index Rating

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J.D. Power and Associates has released its 2014 U.S. Customer Service Index (CSI) Study and Buick sits in the top spot among 19 mass market brands. The CSI polled owners and lessees of vehicle one to five years old and asked them how they would rate service received at a dealership.

Buick scored 835 points out of a possible 1,000—37 points ahead of the mass market brand average. The survey focused on five service areas: service quality, service initiation, service advisor, service facility, and vehicle pick-up.

“Our dealers have an excellent focus on putting our customers first,” said Duncan Aldred, U.S. vice president of Buick and GMC, in a press release. “Not only have Buick dealers committed to or completed overhauling their facilities, but they’ve shown that continuing a positive customer experience is a top priority.”

Here at Wiesner of Huntsville, we promise to give you the best customer service possible not only in our service department, but across our dealership.

Cadillac Named Among J.D. Power’s 2014 Customer Champions

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Cadillac has been named a 2014 Customer Champion by J.D. Power, one of fifty companies across nine industries to be recognized. This marks the third time the American luxury brand has earned the prestigious distinction.

More than 600 brands were considered for 2014 Customer Champion awards. Using customer feedback, opinions, and perceptions gathered from its syndicated research in 2013, J.D. Power was able to handpick the top companies in the U.S.—those which are best remembered through their excellent service and dedication to customers.

“We believe that every interaction … represents a defining moment, an opportunity to differentiate ourselves and earn the loyalty of a customer,” said Bill Peffer, U.S. Vice President of Cadillac Sales and Service. “This philosophy of defining moments is what drives our new products, and we strive to carry that through to our sales and service experiences.”

Part of Cadillac’s commitment to customer service comes in the form of programs like Cadillac Shield, an all-in-one suite of owner benefits, such as Premium Care Maintenance, Remote Vehicle Diagnostics, and 24/7 roadside assistance. It’s no wonder they were one of the 2014 Customer Champions.

Get the full Cadillac experience at Wiesner of Huntsville today!

Cadillac Climbs in 2014 J.D. Power Vehicle Dependability Study

Kicking off 2014 in a position consistent with their claims to being the fastest-growing luxury automaker in the entire world, Cadillac announced this week that they have improved to third place among automakers in the 2014 J.D. Power Vehicle Dependability Study. What’s more, two Cadillac nameplates—the Cadillac DTS and Escalade—topped their respective segments for dependability.

“Excellent quality and lasting value are central expectations for luxury consumers,” said Uwe Ellinghaus, chief marketing officer, Global Cadillac, in a press release. “This is a focus as we continue the ongoing elevation of the Cadillac brand.”

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The J.D. Power Vehicle Dependability Study is based upon vehicle problems reported during the last 12 months by those who own 2011 model year vehicles. Cadillac leapt 11 whole spots to take third place behind Lexus and Mercedes-Benz.

As detailed in the study, Cadillac vehicles experience an average of 107 problems per every 100 vehicles on the road in a 12-month period, which is considerably better than the industry average of 133 problems per 100 vehicles.

The XTS precursor, the 2011 DeVille Touring Sedan (or DTS), tied for tops in the Large Premium Car segment. The 2011 Cadillac Escalade topped the Large Premium CUV segment, defeating the MB GL-Class.

If you’re looking for a dependable and stylish ride, it’s hard to go wrong with a pre-owned or brand-new Cadillac. Stop on out to Wiesner of Huntsville to see just what we have in store!